Support
Hardware Only Support programme is intended for the x86-64 and UltraSPARC Sun platforms for servers with AMD and SPARC CPUs and different operating systems (not only Solaris). The Hardware Only programme focuses on technical hardware support. The service includes problem diagnosis, free spare parts, and on-site repairs. Upon request, the customer may carry out the task of a simple replacement of parts.
Academic Basic Support/Subscription ThinApp 4 Client. Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.
EASY Citrix Application Streaming for Desktops Subscription Advantage Add-on 1 year
Basic Support/Subscription ThinApp 4 Client. Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.
EASY Citrix Application Streaming for Desktops Subscription Advantage Add-on 2 Years
Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri. Only Partners authorized with a VMware Academic Specialization may have access to quote the Academic SKU
Regular price:23,00 €
Academic Subscription only for VMware vSphere Essentials for 1 year. Booked with VS4-ESSL-BUN-A
Regular price:34,50 €
Price multipled by number of licenses purchased. 10 license minimum. Serial Numbers Required. Includes Support + Subscription for 1 year. Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.
Regular price:35,50 €
EASY Citrix XenApp Advanced Ed. Subscription Advantage Add-on 1 Year
Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri
Regular price:38,50 €
JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release
Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.
Regular price:37,00 €
EASY Citrix XenApp Enterprise Ed. Subscription Advantage Add-on 1 Year
J-Care Core Plus Support for EX2200-24T
Price multipled by number of licenses purchased. 10 license minimum. Serial Numbers Required. Includes Support + Subscription for 1 year. Technical Support, 24x7 Sev 1 Support, Business Hours all other severities.
Regular price:42,50 €
Phone and e-mail support only, does not include Subscription. 12 Hours/Day, per published Business Hours, Mon. thru Fri. Includes 1 incident. Applicable for WS and WS+ACE Option Pack.
Regular price:43,00 €
J-Care ANNUAL Core Plus Support for SRX100
J-Care ANNUAL NextDay Support for SRX100
Regular price:43,50 €
J-Care Core Plus Support for SSG-5
Regular price:48,00 €
JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release
Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.
Regular price:51,50 €
Subscription only for VMware vSphere Essentials Bundle for 1 year. Booked with VS4-ESSL-BUN-C
Regular price:57,00 €
Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri. Only Partners authorized with a VMware Academic Specialization may have access to quote the Academic SKU
Regular price:60,50 €
EASY Citrix XenApp Platinum Ed. Subscription Advantage Add-on 1 Year
J-Care NextDay Support for SSG-5
Regular price:56,00 €
J-Care Core Plus Support for EX2200-24P
Regular price:56,00 €
Booked with VS5-ESSL-BUN-C
Regular price:63,50 €
Next-Day
Next business day is defined as 12 hours a day, 5 days a week delivery of advance Hardware replacements. ?Next-day delivery? means that Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time), Monday through Friday, except Juniper Networks? holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays.
JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release
Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.
Regular price:65,00 €
J-Care Core Plus Support for SSG-20
Regular price:63,00 €
J-Care NextDay Support for EX2200-24T
Regular price:65,50 €
EASY Citrix XenApp Advanced Ed. Subscription Advantage Add-on 2 Years
J-Care Core Plus Support for EX2200-48T
Regular price:67,00 €
Next-Day
Next business day is defined as 12 hours a day, 5 days a week delivery of advance Hardware replacements. ?Next-day delivery? means that Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time), Monday through Friday, except Juniper Networks? holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays.
JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release
Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.
Onsite
When JTAC determines that on-site support is required, an internetworking experienced service technician who is trained on Juniper products will be dispatched to the customer site. At the customer?s site, this technician will only work under the direction of a JTAC engineer to solve the problem(s). If required, a replacement product will already be at the site. The technician will perform tasks as directed by JTAC, and as outlined in the existing Global Service Operations (GSO) policy ?Customer On-Site Service Support.? Furthermore, the technician will only be released from the site upon approval of the JTAC engineer, with concurrence of the customer. The technician will assist with packing up and removing any defective products.
Regular price:71,50 €
J-Care NextDay Support for SSG-20
Regular price:71,50 €
J-Care ANNUAL Core Plus Support for SRX210
Regular price:73,50 €
EASY Citrix XenApp Enterprise Ed. Subscription Advantage Add-on 2 Years
Regular price:74,50 €
Next-Day
Next business day is defined as 12 hours a day, 5 days a week delivery of advance Hardware replacements. ?Next-day delivery? means that Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time), Monday through Friday, except Juniper Networks? holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays.
JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release
Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.
Regular price:83,00 €
J-Care ANNUAL SameDay Support for SRX100
J-Care ANNUAL NextDay Support for SRX210
Regular price:81,00 €
Basic Support/Subscription for VMware vCenter CapacityIQ. Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.
Regular price:92,00 €
JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release
Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.
Regular price:84,50 €
Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri. Only Partners authorized with a VMware Academic Specialization may have access to quote the Academic SKU
Regular price:99,50 €
Regular price:100,50 €
Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri
Regular price:102,50 €
J-Care Core Plus Support for EX2200-48P
Regular price:94,50 €
Next-Day
Next business day is defined as 12 hours a day, 5 days a week delivery of advance Hardware replacements. ?Next-day delivery? means that Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time), Monday through Friday, except Juniper Networks? holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays.
JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release
Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.
Onsite
When JTAC determines that on-site support is required, an internetworking experienced service technician who is trained on Juniper products will be dispatched to the customer site. At the customer?s site, this technician will only work under the direction of a JTAC engineer to solve the problem(s). If required, a replacement product will already be at the site. The technician will perform tasks as directed by JTAC, and as outlined in the existing Global Service Operations (GSO) policy ?Customer On-Site Service Support.? Furthermore, the technician will only be released from the site upon approval of the JTAC engineer, with concurrence of the customer. The technician will assist with packing up and removing any defective products.
Regular price:95,50 €
J-Care SameDay Support for SSG-5
EASY Citrix XenServer Advanced Edition Subscription Advantage Add-on 1 Year - x1
J-Care NextDay Support for EX2200-24P
Regular price:99,00 €
Academic Basic Support/Subscription for VMware View Premier Upgrade - 10 desktop VMs for 1 year. Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.
Regular price:111,00 €
J-Care Core Support for SRX220
Regular price:100,50 €
Phone and e-mail support only, does not include Subscription. 12 Hours/Day, per published Business Hours, Mon. thru Fri. Includes 3 incidents. Applicable for WS and WS+ACE Option Pack.
Regular price:113,50 €
3Com
APC
Barracuda
Cisco
Citrix
DELL
Fujitsu
Hitachi
HP
IBM
Intel
Juniper Networks
Kingston
LSI
Microsoft
NetApp
Oracle
Red Hat
Seagate
Stickfish
Sun
Suse Linux
VMware
WYSE
